Welcome to Winkle Costumes Shop! We’re here to help make your costume shopping experience magical and hassle-free. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to contact our friendly support team – we’re always happy to assist!

Product Questions

What types of costumes do you offer?
We specialise in a wide range of costumes to suit every age and style! Our collections include Burlesque Costumes for a glamorous touch, Grease Costumes for retro fun, Infant Toddler Costumes for the little ones, Plus Size Costumes for a comfortable and confident fit, and Teen Costumes for trendy celebrations. All our costumes are designed with durability and attention to detail, ensuring they’re perfect for Halloween, themed parties, or any dress-up occasion.
Do you have costumes for all ages and sizes?
Absolutely! At Winkle Costumes Shop, we believe everyone deserves to shine. Our products cater to infants, toddlers, teens, and adults, including plus-size options. We focus on inclusivity and quality, so you’ll find something for every member of the family, from tiny stars to confident adults.
Are your costumes high-quality and durable?
Yes! We take pride in our costumes’ durability and craftsmanship. Each order is processed with care, including quality checks and secure packaging, to ensure your costume arrives ready for unforgettable memories. We use sturdy materials and precise stitching to withstand the fun of any celebration.

Shipping and Delivery

Where do you ship to?
Based in South Australia, we ship globally to bring joy to customers worldwide! However, due to logistical constraints, we do not deliver to certain remote areas and parts of Asia. If you’re unsure about your location, just reach out to us at [email protected] for clarification.
How long does shipping take?
After placing your order, we take 1-2 business days to process it with love and precision. Then, you can choose from two shipping options:
  • Standard Shipping: For $12.95, we use reliable carriers like DHL or FedEx, with delivery in 10-15 days after dispatch. Perfect for upcoming events!
  • Free Shipping: For orders over $50, we use EMS, with delivery in 15-25 days after dispatch. It’s an economical choice for budget-friendly celebrations.
Note that shipping times may vary based on your location and customs processes. We recommend ordering early during peak seasons like Halloween to ensure timely arrival.
Can I track my order?
Yes! Once your order is dispatched, we’ll provide tracking information via email so you can follow its journey to your doorstep. If you have any issues, contact us for assistance.

Returns and Exchanges

What is your return policy?
We want you to be thrilled with your purchase! If anything isn’t quite right, you have 15 days from the date of receipt to initiate a return. Simply email us at [email protected], and we’ll guide you through the simple process. Please note that items must be in original condition for returns.
Do you offer exchanges?
Currently, we focus on returns for a full refund. If you need a different size or style, we recommend placing a new order to ensure you get the perfect costume in time for your event.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the utmost care to ensure a safe shopping experience.
Do I need to create an account to order?
No, you can checkout as a guest! However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

General Inquiries

How can I contact customer support?
We’re here to help! Email us at [email protected] for any questions about delivery, products, or returns. Our team is dedicated to providing friendly and prompt assistance.
What makes Winkle Costumes Shop unique?
As a family-friendly costume shop from Australia, we blend quality, affordability, and global reach to make celebrations special. From our diverse collections to reliable shipping, we focus on delivering joy and creating memories that last a lifetime. Join thousands of satisfied customers who trust us for their most magical moments!

Still have questions? Don’t hesitate to email us – we’d love to hear from you! Happy costuming from the Winkle Costumes Shop team. 🎉

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