Privacy Policy

At Winkle Costumes Shop, we believe that finding the perfect costume should be magical, and protecting your privacy should be just as important! Our privacy practices are designed to make your shopping experience secure, transparent, and completely worry-free.

🌟 Our Commitment to Your Privacy

Just like our diverse costume collections – from glamorous Burlesque Costumes to nostalgic Grease Costumes, and inclusive Plus Size Options – we value and respect the diversity of our customers and their right to privacy. We’re committed to protecting your personal information with the same care we put into selecting our costumes.

📊 Information We Collect

Personal Information You Provide

• Contact Details: Name, email address, phone number, and shipping address
• Payment Information: Credit/debit card details (processed securely through our payment gateway), PayPal account information
• Order Details: Costume preferences, sizes, and special requirements
• Communication Records: Any correspondence with our Australian-based support team

Information Collected Automatically

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, costume categories browsed
• Location Data: General location for shipping and currency purposes

🎯 How We Use Your Information

We use your information to create magical costume experiences:

• Process your orders and arrange worldwide shipping (excluding remote areas and parts of Asia)
• Provide secure payment processing through our encrypted payment gateway
• Offer personalized costume recommendations based on your browsing history
• Send order confirmations and tracking information
• Respond to your inquiries through our friendly support team
• Improve our website and costume collections
• Comply with legal obligations and prevent fraud

🤝 Information Sharing and Disclosure

Service Providers

We work with trusted partners who help us operate our business:

• Payment processors (Visa, MasterCard, JCB, PayPal)
• Shipping and delivery companies
• Website analytics providers
• Customer support platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our customers and the public

🔒 Data Storage and Security

Security Measures

• SSL Encryption: All data is encrypted end-to-end during transmission
• PCI Compliance: We meet the highest security standards for payment processing
• Secure Storage: Your data is stored on protected servers with limited access
• Data Minimization: We never store your complete payment details on our servers
• Regular Monitoring: Advanced systems to prevent unauthorized access

Data Retention

We keep your personal information only as long as necessary to:

• Fulfill your orders and provide after-sales support
• Comply with legal requirements (typically 7 years for financial records)
• Maintain business records for improvement purposes

🌍 International Data Transfers

As we serve customers worldwide (excluding some remote areas and parts of Asia), your data may be processed in different countries. We ensure all transfers comply with applicable data protection laws and maintain the same level of security wherever your data is processed.

🎪 Your Rights and Choices

Access and Control

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

Marketing Communications

You can opt-out of marketing emails at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting our support team directly
• Updating your preferences in your account settings

🍪 Cookies and Tracking Technologies

What We Use

Like our diverse costume range, we use different technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and secure payments
• Performance Cookies: Help us understand how customers use our site
• Functionality Cookies: Remember your preferences and costume selections
• Marketing Cookies: Show you relevant costume recommendations

Your Choices

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to make purchases or use certain features of our website.

👨‍👩‍👧‍👦 Children’s Privacy

While we offer Infant Toddler Costumes and Teen Costumes, our website is not directed at children under 16. We don’t knowingly collect personal information from children without parental consent. Parents shopping for children’s costumes provide information on their behalf.

📝 Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and always post the updated policy on our website with a new “Last Updated” date.

❓ Questions and Contact Information

Creating magical memories, one secure costume purchase at a time! 🎉