Creating Magical Costume Experiences with Hassle-Free Returns
At Winkle Costumes Shop, we believe that finding the perfect costume should be a magical experience from start to finish. While we carefully curate our collections—from glamorous Burlesque Costumes to nostalgic Grease Costumes, and inclusive Plus Size Options—we understand that sometimes a costume might not be the perfect fit or match your vision.
That’s why we’ve created a straightforward returns and exchanges policy that protects your peace of mind, just like our commitment to your privacy. Our friendly Australian-based support team is here to ensure your experience remains magical, even when returning an item!
✨ Our Return Policy at a Glance
- ⏱️ Return Window: 15 days from delivery date
- 📦 Condition: Items must be unworn, unwashed, and in original packaging with tags attached
- 🚫 Non-Returnable Items: Custom-made or altered costumes, and intimate apparel from our Burlesque collection for hygiene reasons
- 💸 Refund Processing: 5-10 business days after we receive your return
- 📧 Start Your Return: Email [email protected] with your order details
📋 Eligibility Requirements
To be eligible for a return or exchange, your item must meet the following criteria:
- The item must be in its original condition – unworn, unwashed, and undamaged
- All original tags must be attached
- The item must be in its original packaging
- You must initiate the return within 15 days of receiving your order
- You must have your original order confirmation or order number
🚫 Items That Cannot Be Returned
For health and safety reasons, and due to the specialized nature of some costumes, the following items cannot be returned or exchanged:
- Custom-made or altered costumes (including tailored items from our Plus Size collection)
- Intimate apparel from our Burlesque Costumes collection
- Costumes with removed tags or signs of wear
- Items not in their original condition or packaging
🔄 The Return & Exchange Process
Email our friendly Australian-based support team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
We’ll respond within 1-2 business days with a Return Authorization Number and detailed instructions for your return. Please do not send items back without this authorization.
Place the item in its original packaging with all tags attached. Include a copy of your order confirmation or the return form we provide.
Ship your return to our Australian address using a trackable shipping service. We recommend keeping your shipping receipt until your return is processed.
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5-10 business days.
📧 Return & Exchange Request Template
Use this template when emailing us to start your return or exchange process:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Winkle Costumes Shop Support Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date You Placed Order]
- Item(s) to Return/Exchange: [Costume Name, Size, Color]
- Reason for Return/Exchange: [Please specify – Size issue, style preference, etc.]
If exchanging, my preferred exchange item is:
- Exchange Item: [Costume Name, Size, Color]
Please provide instructions for returning the item and any additional information I need.
Thank you,
[Your Full Name]💸 Refunds & Processing Times
Refund Processing
Once we receive your return, our team will inspect the item to ensure it meets our return criteria. After approval, your refund will be processed:
- Processing Time: 5-10 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Exchange Processing
For exchanges, we’ll ship your new item once we receive and process your return. Exchange shipping is free for customers in eligible regions (excluding some remote areas and parts of Asia).
🌍 International Returns
As we serve customers worldwide (excluding some remote areas and parts of Asia), international returns follow the same process but may have longer shipping times. Please note:
- International customers are responsible for return shipping costs and any customs fees
- Refunds will be issued in Australian Dollars (AUD) and converted by your payment provider
- Return processing times may be slightly longer for international shipments
📞 Need Help? Contact Our Friendly Team!
Our Australian-based support team is here to make your returns experience as magical as finding the perfect costume! Don’t hesitate to reach out with any questions.
📧 Email: [email protected]
📫 Mail: 68 Auricht Road, KEILIRA, AU 5275
⏰ Response Time: We typically respond within 1-2 business days
At Winkle Costumes Shop, we’re committed to ensuring your costume shopping experience is absolutely magical from your first click to your final fitting. We appreciate you choosing us for your costume needs and look forward to helping you create unforgettable memories!
Creating magical memories, one perfect costume at a time! 🎉